To our valued customers:

While we won’t be able to shake your hand or give you a hug (for now!), please know how excited we are to welcome you back.

We’ve put a great deal of thought and care into making sure our salon environment is as safe and sanitized as possible for you and our stylists. To assist us, we worked with top infectious disease doctors at the University of Minnesota to create our safe salon commitment.

We strongly recommend everyone schedule their service via online check-in (salon website, mobile apps, and Opensalon) for same-day salon visits and calling the salon to book future dates to minimize wait time and limit the number of people in the salon at once. Some states may even require this appointment-only model.

In addition, we have spaced our chairs in the service and waiting areas and ask that you maintain appropriate social distancing (at least 6 feet if possible) from other customers and other stylists during their visit.

Meeting and exceeding the already strict guidelines that ensure hygiene in our salons, we have instituted the following additional hygiene measures:

Customer and Stylist Wellbeing

  •  All stylists are required to wear a CDC-recommended face mask that covers the nose and mouth in a snug manner for their entire shift. We kindly ask that you also wear a well-fitting face mask during your visit.
  • Stylists will wash their hands frequently, and wipes and hand sanitizer will be available throughout the salon’s highly-trafficked areas for your use.
  • Stylist stations and salon chairs are wiped down and sanitized between all services.
  • Each customer will receive a disposable or washed/dried cape before any services begin.

Services

  • Some salons are temporarily suspending face-to-face services such as beard trims and waxing.
  • While shampooing your hair at the sink, your stylist will wear personal eye protection.

Salon Environment

  • Prior to opening each day, salons will be thoroughly cleaned and sanitized to city, county, state and federal mandates.
  • Door pushes and windows will be wiped down frequently.
  • Shared space chairs and surfaces will be wiped down frequently.
  • The common area will be free of magazines, toys, coffee machines and any other frequently-handled items.
  • While we encourage using contactless payment whenever possible; credit card terminals will be wiped and sanitized frequently.
  • To comply with health guidelines, we have removed all cash tip jars so please remember to tip your stylist!

For the health and wellbeing of our communities, please know that any employee presenting symptoms will stay home from work for 14 days. We also request that any customer who is feeling unwell to please reschedule your visit with your stylist.

Thank you for your business and working with us to keep our neighborhoods healthy and safe. We look forward to welcoming you back to our salon.


4-5-20

Our response to COVID-19 is as dynamic as this unprecedented situation. At this time, we are complying where local or state government officials have recommended the closure of hair salons.

The following states, provinces, and territories have mandated closures:

States: Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts Michigan, Minnesota, MIssissippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Provinces: Nova Scotia, Quebec

Territories: Puerto Rico

As a result, we will be temporarily closed in those areas until allowed to re-open.

All other salons will remain open and may have reduced hours and we are cleaning and disinfecting our salons even more thoroughly throughout the day. Please call your salon for the most up-to-date hours.

On behalf of all our stylists, we will miss you while we are closed and look forward to seeing you soon!

3-27-20

Over the past few weeks, we’ve been working tirelessly to combat the evolving COVID-19 pandemic. We have monitored and mirrored local, state, and federal health guidelines by closing our corporate salons where required. We’ve also been in constant contact with our franchisees to ensure they are following local mandates and to support them however we can.

We want to let you know that, due to the continuing uncertainty surrounding COVID-19 and the escalation of state declarations, we are temporarily closing all of our corporate-owned salons on Monday, March 30, until further notice.

The majority of our franchise-owned locations are also temporarily closed; however, some owners may remain open based on local health guidelines. If you are considering a visit to one of our salons, please call ahead to see if they are open as they may be operating on reduced hours or limited days.

Looking ahead, we will continue to do everything we can to support you and our families, friends, communities, and co-workers. Right now, our corporate teams are working from home so we can be ready to welcome you back to our salons when local, state, and federal authorities determine the time is right.

When we do see you again, we understand that you will likely need a haircut, styling, or a color refresh. We would be honored to welcome you back so you can enjoy a moment for yourself with one of our amazing stylists.

Watch for updates from us via email and through our social channels, websites, and apps. A heartfelt thank you for your ongoing support and understanding during these remarkable times; it means a tremendous amount to our corporate team, franchisees, and your stylist.

We look forward to seeing you soon.

3-13-20

We are closely monitoring the current situation with COVID-19 (the coronavirus) and are committed to taking appropriate steps to navigate this challenging time.

Regis cares deeply about the health and safety of our customers, employees, franchisees, and stylists at all our salon brands including Supercuts, SmartStyle, Cost Cutters, First Choice Haircutters, and Roosters. With that, we are sharing the steps we are taking at our salon locations throughout the United States and Canada.

Our salons
Cleanliness and sanitization have always been a big part of running a great hair salon, and we already follow strict guidelines from local health departments. We are, however, increasing and adding to our current supply of cleaning and sanitizing materials to ensure our stylists can clean and disinfect the salon even more thoroughly throughout the course of the day.

Our employees
In accordance with the CDC protocol, we have asked all employees displaying symptoms to avoid coming to work for a period of 14 days. This same guidance is in place for those who live in a household with members who have visited, or who have themselves visited, China, Iran, Italy, or South Korea.

Our customers
We are also kindly requesting that customers who are not feeling well or displaying symptoms to reschedule their visit or appointment when they are feeling better.

As we work through this together, we are committed to providing customers with the information they need to make informed decisions around their salon services. For our customers throughout the country, our salons are open and our stylists are available.

We value your business and the trust you place in all of us.

Hugh Sawyer
Chairman, President and CEO

For additional COVID-19 information, please visit:

U.S.: Centers for Disease Control and Prevention

Canada: Public Health Agency of Canada