Cost Cutters Rewards Terms & Conditions
THESE TERMS INCLUDE A MANDATORY ARBITRATION PROVISION THAT CONTAINS A CLASS ACTION WAIVER. PLEASE REFER TO SECTION 12 BELOW FOR MORE INFORMATION.
1. Introduction
Welcome to the Cost Cutters Rewards Loyalty Program (“Program”)! The purpose of this Program is to reward Cost Cutters’ valued customers for their loyalty and continued support. This document sets forth the terms and conditions (“Terms”) that govern your participation in the Program. By enrolling in the Program, you agree to be bound by these Terms.
As a member of the Program, you will earn points (“Points”) for qualifying purchases made by you at participating Cost Cutters locations as set forth in more detail below. These Points can be redeemed for benefits (“Rewards”), including rewards on future purchases and exclusive offers.
Please read these Terms carefully before enrolling in the Program. If you have any questions or concerns, please reach out to us at the contact information provided at the end of this document.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms, and you waive any right to receive specific notice of each such change except where advance notice is required by law. You will be subject to and will be deemed to have been made aware of and to have accepted the changes in any revised Terms by your continued use of the Program after the date such revised Terms are posted. For the most recent terms, visit: https://www.regiscorp.com/cost-cutters-rewards-terms-and-conditions.
Thank you for choosing Cost Cutters as your preferred hair salon, and we look forward to rewarding your loyalty through this Program.
2. Eligibility and Enrollment
To redeem points, you must meet the following qualifications:
You must have reached the age of majority in your jurisdiction of residence.
You must reside in the United States.
You must enroll in the Program and remain a member in good standing.
You must provide accurate and complete information on enrollment (see below for the information we collect).
Enrollment in the Program is free and can be completed in-store or online. To enroll, you must provide your full name, email address, and phone number.
By enrolling in the Program, you consent to receiving communications regarding the Program, and you also agree to be bound by the Cost Cutters Privacy Policy at https://www.regiscorp.com/privacy-policy and our website Terms of Service at https://www.regiscorp.com/terms-of-use.
Cost Cutters reserves the right to reject any enrollment application or terminate your participation in the Program at any time and for any reason, including but not limited to fraudulent activity, or you engage in activity that we deem to be abusive or “gaming”, or other violation of these Terms.
If you have any questions or concerns about eligibility or the enrollment process, please contact us using the information provided at the end of this document.
3. Your Personal Information
Please see our https://www.regiscorp.com/privacy-policy for information about how Cost Cutters will collect, use, share, and safeguard the personal information you share.
4. Participating Locations
This Program is available at limited participating Cost Cutters locations, and the current list of such locations is available at https://www.costcutters.com/rewards/enroll. Some locations may choose to redeem your Points only if you enrolled in the Program at that location. If you intend to redeem Points at a participating location other than the salon where you have earned points, , you must inquire about that location’s redemption policies before purchasing products or services. Some Cost Cutters salons may sponsor separate loyalty programs, and the Rewards from this Program may not be combined with those separate programs.
5. Earning Points
As a participant in the Program, you earn Points for qualifying purchases made at participating Cost Cutters locations.
To earn Points, you must provide your Program enrollment information at the time of purchase. You will earn one (1) Point for every dollar spent on qualifying purchases, excluding taxes and tips. Qualifying purchases are all purchases made at a participating location by an enrolled member in good standing except those items excluded below or otherwise indicated as excluded from the Program. You may also earn Points as may be authorized by us from time to time for special programs, promotions, activities, or transactions that may be offered for limited time periods and for which additional terms and conditions may apply. Unless otherwise specified in writing on the Site, Points are only earned after enrollment in this Program, and no Points will be provided retroactively.
As a welcome gift, new participants in the Program receive 50 Points just for joining.
Points are accrued for each whole dollar spent on a qualifying purchase. The calculated number of Points excludes a fraction of a Point; the number will be rounded down to the next whole number. For example, $.01 to $.99 will be rounded down to the whole number.
Cost Cutters reserves the right to modify the eligibility criteria for earning Points, as well as the number of Points earned per purchase, at any time and for any reason, in its sole discretion. Cost Cutters also reserves the right to adjust the Point balance of any member who violates these terms and conditions, engages in fraudulent activity, engages in activity that we deem to be abusive or “gaming” conduct, or abuses the Program in any way. If the Program ends or is terminated, canceled or modified, or if your participation in the Program is terminated for any reason, you forfeit any Points you have accumulated (but not redeemed) up to the effective date of such termination.
Points are not accrued for the following:
Taxes
Tips or gratuities for services
Gift card redemption
Voided transactions
Tender amount paid with ineligible tender
Returned products
Refunds
Services obtained with Points redemptions
Points are not your property, have no cash value, exchange value, surrender value, transfer value nor any other kind of value until and to the extent they are actually redeemed. Points cannot be redeemed for cash. Points may be redeemed only for Rewards as outlined in these terms and conditions and may be redeemed only at participating salons. Points may not be transferred or sold to another member or combined with Points from another member's account including other members of your family or household who maintain separate Program accounts. The sale or barter of any Points, other than by us, is expressly prohibited.
If you do not earn or redeem any Points for 365 days, your accumulated Points will expire. If you earn Points by making a product purchase and then return that product, all Points you earned on the purchase of the returned product are deducted from your account, and those earned and deducted Points are not considered for the 365-day inactivity countdown. Expired Points may not be reinstated or redeemed for Rewards. Cost Cutters is not responsible for any Points that are lost, stolen, or otherwise destroyed.
You may review your Points balance by accessing your account on our website. Please allow up to 72 hours after a transaction for your Points balance to update to your Program Account. Once posted to your Program Account, Points are available to you should you choose to redeem them. There is no limit on the number of Points you can earn. If it has been more than thirty (30) days since a transaction occurred and Points are not reflected on your Program Account, please contact us. If you believe your Points balance as reflected in your Program Account is inaccurate, you must notify us within sixty (60) days of the relevant transaction. Failure to notify us within sixty (60) days of the transaction will result in the forfeiture of any Points that may have been earned in connection with such transaction.
If you have any questions or concerns about earning Points, please contact us using the information provided at the end of these Terms.
6. Choosing Your Rewards and Point Redemption
Points you earn may be redeemed as Rewards as follows:
POINT REDEMPTION REWARD
100 points $5 discount
200 points $10 discount
400 points Free Haircut*
*Value of free haircut is up to $25, (excluding tax and tips).
To redeem your Points, you must let your stylist know at the time of payment. Your Points will be deducted from your account, and the corresponding Reward will be applied to your purchase.
Additional Redemption Rules:
If a member has enough Points, they may redeem multiple monetary Rewards in the same salon visit. For example, a $5 discount and a $10 discount may be used in the same transaction.
The monetary Rewards cannot be combined with other offers or discounts available at the salon.
Rewards are not redeemable for purchases less than the face value of the Reward. For example, a $10 Reward may not be used for a $5 purchase.
Rewards may not be used for stylist tips.
After you pay for a purchase, you cannot redeem Points for that purchase.
Points may take up to 72 hours to post to your Cost Cutters Rewards account. Once Points are posted, you may redeem them for eligible Rewards at participating salons.
Point redemptions and Reward values are subject to change.
7. Termination
Cost Cutters reserves the right to modify or terminate the Program at any time and for any reason, with or without notice to members (subject to applicable law). If the Program is terminated for any reason, you forfeit any Points you have accumulated (but not redeemed) up to the effective date of such termination.
If you have any questions or concerns about modifications or termination of the Cost Cutters Loyalty Program or these terms and conditions, please contact us using the information provided at the end of these Terms.
8. Indemnity, Disclaimer of Warranties and Limitation of Liability
By participating in the Program, each participant accepts all responsibility for, and hereby indemnifies and holds harmless Cost Cutters and its franchisees and their respective officers, directors, employees, contractors, shareholders, agents, successors, and assigns (the 'Released Parties'), from and against any claims that may arise from actions taken by such participant, participation in the Program, acceptance or use of any service or merchandise, misuse of Program by member or others, and any unauthorized access to a participant’s account by a third party.
Cost Cutters makes no representations or warranties, whether express or implied, statutory or collateral, with respect to the Program or any Rewards obtained through the Program. Subject to applicable law, Cost Cutters disclaims all warranties and conditions, whether express or implied, statutory or collateral, with respect to the Program or any Rewards obtained through the Program, including, but not limited to, any warranty or condition of quality, durability, merchantability, fitness for a particular or general purpose, quiet enjoyment, title, accuracy and non-infringement.
Subject to applicable law, Cost Cutters shall not be liable for any damages, including, but not limited to, direct, indirect, incidental, special, or consequential damages arising out of or related to the Program, or any Rewards or benefits obtained through the Program. This limitation of liability applies to all claims, whether based on contract, tort, strict liability, or any other legal theory.
Some jurisdictions do not allow the exclusion or limitation of incidental, consequential or other damages, so the above limitation or exclusion may not apply to you. In such jurisdictions, Cost Cutters' liability shall be limited to the maximum extent permitted by law.
If you have any questions or concerns about the disclaimer of warranties and conditions or limitation of liability, please contact us using the information provided at the end of this document.
9. Taxes
ANY AND ALL APPLICABLE FEDERAL, STATE, PROVINCIAL, AND LOCAL TAXES AND ALL FEES AND EXPENSES RELATED TO ACCEPTANCE AND USE OF REWARDS ARE NOT SPECIFICALLY STATED HEREIN ARE THE SOLE RESPONSIBILITY OF PARTICIPANTS.
10. Governing Law
These Terms are governed by and interpreted under the laws of the state of Minnesota.
11. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these terms and conditions, which shall remain in full force and effect.
12. Arbitration Clause and Class Action Waiver
We hope we can resolve any dispute about the Program amicably. Please contact us if you have any concerns. If we cannot resolve a dispute informally, the following dispute resolution provisions apply to the Program, subject to applicable law:
For any and all controversies, disputes, demands, claims, or causes of action (including the interpretation and scope of this section and the arbitrability of the controversy, dispute, demand, claim or cause of action) between any party to these Terms or relating to the Program (“Covered Disputes”), each party agrees to resolve such Covered Disputes exclusively through binding and confidential arbitration. The arbitration will exclusively take place in the federal judicial district located in which you are located. Notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief in a federal or state court located in the federal judicial district in Minnesota in order to maintain the status quo pending arbitration, and each party hereby agrees to submit to the exclusive personal jurisdiction of the courts located therein for such purpose. A request for interim measures will not be deemed a waiver of the obligation to arbitrate.
Each arbitration, including the selection of the arbitrator, will be administered by the American Arbitration Association (“AAA”), or such other administrator as you and we may mutually agree to according to the Consumer Arbitration Rules (“AAA Rules”). For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY 10017, or at its website www.adr.org. To the extent that there is any variance between the AAA Rules and this section, this section will control. Arbitrator(s) must be a member of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Covered Dispute.
You and we each agree that in this relationship (i) you and we are participating in transactions involving interstate commerce; (ii) the arbitrator shall decide any dispute regarding the enforceability of this section; and (iii) each arbitration is governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent any provision of that Federal Arbitration Act is inapplicable, unenforceable or invalid, the laws of the state of New Jersey shall apply. To find out how to initiate an arbitration, please call any office of the AAA or visit www.adr.org.
Each party agrees to the following: (i) no class or similar group arbitration or claim will be permitted; (ii) the arbitration will be confidential, and no party may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (iii) subject to any limitations of liability in these Terms, the arbitrator may award any individual relief or individual remedies that are expressly permitted by applicable law; and (iv) each party will pay its own attorneys’ fees and expenses, unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses and the arbitrator awards such attorneys’ fees and expenses to the prevailing party, and, in such instance, the fees and costs awarded will be determined by the applicable law.
All parties understand and agree that by agreeing to these Terms, subject to applicable law, EACH PARTY IS GIVING UP HIS/HER/ITS RIGHT (I) TO HAVE A TRIAL BY JURY; (II) TO HAVE A COURT RESOLVE ANY DISPUTE BETWEEN US, SUBJECT TO THE TERMS HEREIN; AND (III) TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY ARBITRATION OR LAWSUIT INVOLVING ANY DISPUTE BETWEEN US.
All statutes of limitations applicable to any Covered Dispute apply to any arbitration between you and us. This arbitration provision shall survive: (i) the termination of these Terms; (ii) the bankruptcy of any party; (iii) any transfer, sale, or assignment of your Program Account, or any amounts owed on your Program Account, to any other person or entity; (iv) closing of the Program; or (v) any other relationship between you and us. This section constitutes the entire agreement between you and us related to arbitration of a Covered Dispute and supersedes all prior arrangements and other communications concerning dispute resolution. If any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, then the balance of this arbitration provision will remain in effect and will be construed in accordance with its terms as if the invalid, unenforceable, or illegal part was not contained herein.
You and we each agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings. The arbitrator may hear and rule on appropriate dispositive motions as part of the arbitration proceeding, such as motions for judgments on the pleadings, summary judgment, or partial summary judgment. The AAA, the arbitrators, you, and we, must, to the extent feasible, take any necessary action to ensure that an arbitration proceeding, as described in this section, is completed within 180 days of filing the Covered Dispute with the AAA.
13. Contact Cost Cutters
Cost Cutters
3701 Wayzata Boulevard, Suite 600
Minneapolis, MN 55416